June 18, 2010
The scores of Westlaw power users who attended the first two webinars in our WestlawNext research expert series asked lots of great questions – so great, in fact, that we decided to share the answers right here.
We’ll be posting some of the most-asked questions about related materials, printing, and other WestlawNext topics over the next couple of weeks.
To start things off, let’s answer some of the questions that came up about the new results list refinement tools in WestlawNext.
Q: How is relevancy determined?
A: Relevancy is determined by a number of factors that include search terms, KeyCite, key numbers, and usage by research professionals.
Q: What’s the difference between “most used” and “most cited” in the ordering of search results?
A: “Most used” sorts the results list by aggregate customer usage of a document. “Most cited” sorts the list by the number of citing references the document has.
Q: Can you tell us more about “meaningful interactions”?
A: “Meaningful interactions” are used to help determine which documents are “most used” on WestlawNext. Examples of meaningful interactions are print, email, download, KeyCite, and Copy with Reference.
Q: Is there a way to sort results lists by descending date (chronological order) as well as ascending date?
A: No, sorting by date can only be done in reverse chronological order.
Q: When you narrow search results, are you narrowing across all content or just the content you’re looking at?
A: Filters are specific to the content set that you are viewing and will only apply to that content set. When you choose another content set, you will see new filtering options that you can use to filter those results.
Q: Are you charged for the time you spend narrowing your results?
A: There are no charges for viewing or filtering results lists when signed on transactionally. Browsing charges for users who have selected per-minute billing are included in WestlawNext subscription plans. For cost recovery purposes, time spent browsing or narrowing a results list is billed at $10.00 per minute. These charges are listed on your invoice as included charges.
Q: When a document is in a Favorites list, what is the cost of looking at it from that list? Is there a “find” charge?
A: Favorites are links to category pages, not documents. Category pages include all content browse pages within the hierarchy or table of contents, from the broadest (e.g., all case law, or all Minnesota materials) to the most narrow (a list of USCA sections, or a list of the 10 most recent U.S. Supreme Court cases).
- There are no associated charges for viewing category pages when you are set to transactional billing.
- Browsing charges for users who have selected per-minute billing are included in WestlawNext subscription plans.
- For cost recovery purposes, time spent browsing the home page and content category pages is billed at $5.00 per minute.
- Time spent browsing a search results list is billed at $10.00 per minute. These charges are listed on your invoice as included charges.