May 21, 2012
Did you know that your WestlawNext® subscription includes unlimited access to Reference Attorneys, the industry’s premier team of legal research assistance professionals? Every Reference Attorney is a bar-admitted attorney and online research expert with a deep understanding of WestlawNext features, functionality, and content. They can help you refine your search query, find a specific law or document, and answer just about anything regarding research on WestlawNext.
Research Assistance via Live Chat
Reference Attorneys can help you get the most out of WestlawNext. To chat one-on-one with a Reference Attorney, in real time while doing your research, simply click Live Chat at the bottom of any page.
A transcript of your chat can be emailed at your request (by including your email address in the window above) or printed at the end of your session. Live Chat is available Monday through Friday from 7:00 a.m. to midnight (CST).
24/7 Research Assistance by Telephone
Reference Attorneys also provide legal research help by telephone – 24 hours a day, 365 days a year. Contact them by dialing 1-800-REF-ATTY (1-800-733-2889). You’ll find telephone numbers, email addresses, and hours of support listed in the Help Center.
Whether it’s at the beginning of your research or after you’ve hit a roadblock, Reference Attorneys help to keep your research moving forward.