November 18, 2014
In last week’s post, we talked about the Direct Interaction Knowledge Transfer Method and how this approach can (and has proven to be) effective for government agencies who are looking for effective ways to transfer knowledge and expertise from retiring employees to new hires. In this installment, we’ll discuss the important role that technology plays in this process and a few suggestions for content management platforms that government agencies can take advantage of today.
We’ve come a long way from the typewriter and filing cabinet. Today’s knowledge management technology can provide attorneys with secure document storage; the ability to combine primary documents with attorney insights, updated case histories and new precedent; the power to make institutional resources accessible across a wide range of search criteria; and the capacity to update documents and case files with both matter specific notations and category-wide edits.
Legal workflow management solutions that enable effective knowledge transfer include:
West km® – Designed to meet the workflow needs of litigators and transactional attorneys, West km enables agencies to share intellectual capital in remote offices, cross-train new associates more efficiently, and access all related information on a legal matter, helping to ensure nothing important is missed. Attorneys can easily retrieve and repurpose their organization’s best work, and legal departments can retain the work of departing personnel without extra effort, helping new staff function at a higher level more quickly.
Thomson Reuters Concourse™ Matter Room – Matter Room integrates into WestlawNext® functionalities to gain efficiencies and save time through a secure, all-in-one-place repository for document collaboration and organization, bringing together emails, research documents and participants, and enabling precise search capacity and controlled access and permissions. Matter Room allows legal teams to collaborate internally and with outside agencies, review and annotate work product, track tasks and analyze time spent on matters. Matter Room folders, which can be accessed within Microsoft® Outlook®, Internet Explorer®, and WestlawNext, help agencies save costs by enabling the reuse of past work product.
By investing in technologies that facilitate knowledge transfer in a secure, intuitive manner, government agencies will more easily be able to adapt to the generational workforce shift and retain the knowledge and expertise of retiring employees.
In the next few posts, we’ll discuss another important, and often challenging, aspect of the Boomer-Millennial shift in government: attracting and retaining millennial attorneys.